Dear Elite Dental Family,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
You may notice some changes when it is time for your next appointment. We made these changes to help protect our patients and team. For example:
· Our team will communicate with you prior to your appointment, asking you to complete a new health history indicating all health conditions and medications. We will also ask some COVID-19 screening questions and ask you to take your own temperature and record it for us.
· If a patient has any new signs of illness (fever, cough, sore throat, GI upset, diarrhea, or any other sign of illness) prior to their dental visit, they should contact Elite Dental at 563-875-8386 to reschedule.
· On the day of your appointment, call or text us at 563-875-8386 to let us know when you have arrived. You will again be asked the COVID-19 screening questions. You may be asked to reschedule your appointment.
· Patients will generally be asked to wait in their vehicle until we are ready for you to start your appointment. If you need to utilize our reception area, know that we will have fewer chairs and we will no longer offer reading material or children’s toys.
· Please be aware that we will be keeping the clinical areas of our building at a cooler temperature than usual due to the extra layers we are required to wear. You may wish to dress warmer than usual and bring a coat or sweater.
· When you arrive at our office, please wear a mask. Upon entry, we will take your temperature and ask you to use hand sanitizer.
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
· We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
· If you already have an appointment scheduled, you may receive a phone call from us asking to change the date or time. We appreciate your understanding as we adjust to this new way to provide dental services.
Infection control has always been a top priority for our practice as you have likely noticed during previous visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep our patients and team safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), the Iowa Dental Board, and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call or text our office at 563-875-8386. You may wish to visit our website for additional practice information at DyersvilleSmiles.com
Thank you for being part of the Elite Dental Family. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely,
Dr. Julie Koch-Womer and the Elite Dental Team